Terms & Conditions
Welcome to Satchel & Co (satchelco.com). These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these terms.
1. General Information
Company Name: Satchel & Co Website: satchelco.com Contact Email: enquiries@satchelco.com
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Satchel & Co.
2. Use of Our Website
2.1 Eligibility
You must be at least 18 years old to make a purchase on our website. By placing an order, you confirm that you are of legal age to enter into a binding contract.
2.2 Account Security
If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.3 Prohibited Uses
You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair our services.
3. Products and Pricing
3.1 Product Information
We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device's display of colours or product details will be completely accurate.
3.2 Pricing
All prices are displayed in [GBP/USD/EUR] and include VAT where applicable. We reserve the right to change prices at any time without prior notice.
3.3 Pricing Errors
If we discover an error in the pricing of products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.
3.4 Product Availability
All orders are subject to product availability. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.
4. Orders and Payment
4.1 Order Acceptance
Your order constitutes an offer to purchase products from us. We reserve the right to accept or decline your order for any reason. All orders are subject to acceptance and availability.
4.2 Order Confirmation
Once you place an order, you will receive an email confirmation. This does not signify our acceptance of your order; it is merely confirmation that we have received it. Acceptance occurs when we dispatch the products to you.
4.3 Payment
Payment must be made in full at the time of ordering. We accept [list payment methods: credit cards, debit cards, PayPal, etc.]. All transactions are processed securely.
4.4 Payment Security
We use industry-standard encryption to protect your payment information. We do not store your full credit card details on our servers.
5. Shipping and Delivery
5.1 Delivery Times
Estimated delivery times are provided at checkout and begin from the date of dispatch, not the date of order. We aim to dispatch orders within 1-2 business days.
5.2 Delivery Address
You are responsible for providing an accurate delivery address. We are not liable for orders delivered to incorrect addresses provided by you.
5.3 Failed Deliveries
If delivery fails due to incorrect address information or your unavailability to accept delivery, additional shipping charges may apply for redelivery.
5.4 International Shipping
For international orders, you are responsible for any customs duties, taxes, or import fees that may apply in your country.
5.5 Risk of Loss
All items purchased from Satchel & Co are made pursuant to a shipment contract. Risk of loss and title for items pass to you upon delivery to the carrier.
6. Returns and Refunds
6.1 Return Period
You have the right to return products within 30 days of receipt, provided they are unused, in original packaging, and in resalable condition.
6.2 Non-Returnable Items
For hygiene reasons, certain products cannot be returned once opened, including [specify any products if applicable].
6.3 Return Process
To initiate a return, please contact us at orders@satchelco.com with your order number and reason for return. We will provide you with return instructions.
6.4 Return Shipping Costs
You are responsible for return shipping costs unless the product is faulty or we sent the wrong item.
6.5 Refunds
Once we receive and inspect your return, we will process your refund within [5-10] business days to your original payment method.
6.6 Faulty or Damaged Products
If you receive a faulty or damaged product, please contact us within 48 hours of receipt with photographic evidence. We will arrange a replacement or full refund, including return shipping costs.
7. Warranties and Disclaimers
7.1 Product Warranties
Our products come with guarantees that cannot be excluded under consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
7.2 Limitation of Liability
To the fullest extent permitted by law, Satchel & Co shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website.
7.3 Health Claims
Any health-related claims about our products are not intended to diagnose, treat, cure, or prevent any disease. Consult with a healthcare professional before use if you have concerns.
8. Intellectual Property
All content on satchelco.com, including text, graphics, logos, images, and software, is the property of Satchel & Co and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
9. Privacy and Data Protection
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data in accordance with GDPR and other applicable data protection laws.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites.
11. Modifications to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified terms.
12. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Force Majeure
We shall not be liable for any failure to perform our obligations under these terms if such failure is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, or severe weather conditions.
14. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: enquiries@satchelco.com